Hill Supplies app – privacy policy

The Hill Supplies app is a work tool for Hill Supplies staff and delivery drivers. It is not for the public: an account is set up by Hill Supplies for each person who uses it, and only the features that person's job needs are turned on. This page explains what the app collects, why, and who sees it.

What the app collects

Your sign-in

Your Hill Supplies user name and PIN. The PIN is checked by our server; the app keeps only a sign-in token, in the phone's secure storage, so you stay signed in.

The phone you use

The phone's model and the name you have given it (for example “iPhone 15 – Warehouse”), so a supervisor can tell which phone did what. No advertising identifier and no contacts are read.

What you do in the app

Each request the app makes to our server is logged: the time, your user name, the phone, the feature (for example a product lookup or an inventory count), whether it worked, and the network address it came from. Counts, product moves, picked orders and deliveries you record are saved in our business system, as they would be if you entered them at a terminal.

Location – drivers only, during a route

While a delivery route is active, the app reports the truck's position to dispatch, including when the phone is locked or another app is in front. Reporting starts when you start the route and stops when the route is completed. Location is not collected outside an active route, and not at all for staff who do not drive.

Camera, photos and signatures – while you use them

The camera scans barcodes and QR codes; scanned images are not kept or sent anywhere, only the code that was read. Drivers can take a delivery photo, choose one from the photo library, or capture the customer's signature as proof of delivery; those are sent to our server with the delivery.

What we do not do

• No advertising, and no tracking for advertising.
• We do not sell or rent any of this information.
• The app does not read your contacts, messages, or other apps' data.

Who sees it

• Hill Supplies – supervisors, dispatch and the office, to run deliveries, keep inventory right and answer customer questions. A delivery's photo, signature and time can be shown to the customer it was delivered to.
• Service providers that help run deliveries: route planning (Routific) receives the stops on a route and their status; in-app turn-by-turn navigation is provided by Google, which receives the route and the phone's position while navigation is on, under Google's privacy policy; the dispatch map is drawn with OpenStreetMap tiles.
• Anyone the law requires us to share it with.

Where it is kept, and for how long

Everything is kept in Canada: on Hill Supplies' own servers and on our hosted server in Toronto. The request log is kept for one year. Deliveries – including their photos, signatures and the route's location trail – and the counts, moves and picks you record are business records and are kept with them. A sign-in token is removed when you sign out or your access is withdrawn.

Your choices

• You can turn off location, camera or photo access in the phone's Settings at any time. The features that need them (driving a route, scanning, delivery photos) will not work without them.
• You can ask to see the information we hold about you, or to correct it. Your app account is closed by Hill Supplies when you no longer need it.

Questions

Ask your supervisor, or contact Hill Supplies at 157 Crosby Avenue, Richmond Hill, Ontario L4C 2R3 · 905-883-0633 · sales@hillsupplies.com. We handle personal information under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). If we change this policy, the new version will be posted here with a new effective date.